EXCHANGE POLICY:

• If you wish to exchange an item, please contact us within 7 days of receiving your order.
• Items must be in their original condition and packaging.
• Shipping costs for exchanges will be the responsibility of the customer.
•  Our Return and Exchange policy is not applicable to custom orders, unless, there is an issue from our end (such as manufacturing fault).

REFUND POLICY:

• If you wish to return an item for a refund, please contact us within 7 days of receiving your order.
• Please note we would be deducting 800 rupees on the overall amount in case of refund for service charges.
• Items must be in their original condition and packaging.
• Refunds will be issued via bank transfer.
• Shipping costs will not be refunded.
•  Our Return and Exchange policy is not applicable to custom orders, unless, there is an issue from our end (such as manufacturing fault).
•  Refund and exchange requests will be processed within 7-10 working days of receiving the return item. Refunds cannot be paid in cash, due to policies of logistic companies and can only be processed via Bank Transfer.
• Kindly note if you opt for express delivery and want to return product afterwards, we would not be refunding the delivery charges.

Please note that all sale items are final sale and cannot be exchanged or refunded.

To initiate a return or exchange, please contact our customer service team at support@silversouq.pk

We will assist you in the process and provide you with the necessary shipping information.

We want you to be completely satisfied with your purchase, and we will do our best to make sure that you are. If you have any issues or concerns, please do not hesitate to contact us.

Support:

• support@silversouq.pk
• +92 343 24442800
• Return Address Work Studio : S Karachi